Client Bill of Rights

We pledge that our clients have the right:

To prompt counseling services for managing money based on their financial situation;
To treatment with dignity and respect;
To be actively involved in a comprehensive assessment of their financial situation including the development of an appropriate action plan;
To express dissatisfaction through a Complaint Resolution Process;
To discontinue their relationship with our agency at any time;
To ask questions and to have concerns addressed.
To have any statement(s) chosen by each client placed in their permanent record at CCCS.